Help Desk
Internet Connection Issues
Why is my internet not working?
Check if your router is powered on and all cables are securely connected. Restart the router and wait for 2-3 minutes. If the issue persists, contact our support.
My internet is slow, what can I do?
Try these steps:
◉ Restart your router.
◉ Disconnect unused devices.
◉ Avoid heavy downloads or streaming during peak hours.
◉ If on Wi-Fi, move closer to the router. If the issue continues, report it to us with a speed test screenshot.
◉ Restart your router.
◉ Disconnect unused devices.
◉ Avoid heavy downloads or streaming during peak hours.
◉ If on Wi-Fi, move closer to the router. If the issue continues, report it to us with a speed test screenshot.
Router & Device Setup
What is the default router password?
It’s usually printed on a label under the router (look for "Admin" or "Wi-Fi Password"). For security, we recommend changing it after setup.
How do I change my Wi-Fi name or password?
Login to your router admin page using your browser. Go to the wireless settings and update your Wi-Fi name and password. Need help? We can guide you.
Account & Billing
How do I pay for my subscription?
Contact our customer service support if you need help.
How do I know when my subscription expires?
You’ll receive a reminder via SMS or email.
Can I pause my subscription if I’m not around?
No, contact our customer service for more information.
Security & Safety
How do I protect my Wi-Fi from intruders?
Change your password regularly, avoid sharing it with many people, and enable WPA2 security.
Can I block users from my Wi-Fi?
Yes. Access your router settings and use the MAC address filter or device management section.
Service Upgrades & Add-ons
How do I upgrade my internet plan?
Contact our sales/support team via WhatsApp, phone, or visit our office. We’ll guide you through the options and upgrade process.
Troubleshooting Tools
How do I check my internet speed?
Visit speedtest (http://www.speedtest.net) or download the Speedtest app. Share your results with us if you’re experiencing issues.
What lights should be on my router?
Normally, the power, WAN/DSL, and internet/Wi-Fi lights should be 2 solid solid green light blinking. If red or off, there may be a fault.
How do I report a technical issue?
You can report via:
WhatsApp: 09155004551, 09155004552
Call our support hotlines: 09155004551, 09155004552
Use the “Report Issue” feature on our website.
WhatsApp: 09155004551, 09155004552
Call our support hotlines: 09155004551, 09155004552
Use the “Report Issue” feature on our website.
Installation & Coverage
How long does installation take?
Installation is usually completed within 24–48 hours after payment confirmation, depending on your location.
Is Hi Konnect available in my area?
Contact us with your address, and we’ll confirm availability.
Customer Support Channels
How can I reach customer support
Call: 09155004551, 09155004552
WhatsApp: 09155004551, 09155004552
Website: www.hikonnectng.com
Email: info@hikonnectng.com
Technical Support: Support@hikonnectng.com
Office 1: No 9 Pineapple estate Ololo Wagbare igbogbo
Office 2: Ita-elewa shopping complex ikorodu
WhatsApp: 09155004551, 09155004552
Website: www.hikonnectng.com
Email: info@hikonnectng.com
Technical Support: Support@hikonnectng.com
Office 1: No 9 Pineapple estate Ololo Wagbare igbogbo
Office 2: Ita-elewa shopping complex ikorodu